Post by Admin on Mar 31, 2014 3:25:02 GMT -6
If you walk into a thrift store where prices are already seriously discounted, and they are having a huge sale on top of that, and complain to me about the $2 shirt that was originally $15 and expect me to change it to $1 or less, you will not get good customer service. If I'm the one running the store, you might not get any service.
When I walk into a thrift store, I expect the prices to be as low as they can reasonably go. If there's a sale, I hit the jackpot.
Yet every shift I get customers begging me to take major dollars off of minor things.
There are a few exceptions to this where I don't mind:
1. The item is higher priced(let's say a shirt that's $8) but part of it is broken/ripped/torn/stained and there's no "As Is' marker(we don't sell defective items unless it's a minor thing, like a slightly tiny stain or a missing button), I have no problem halving the price completely. I don't want to pay $8 for a stained shirt.
2. The item is a big item, and you can almost afford it but not quite, or it's near a sale date(we mark when the prices will drop on furniture) and you really want it but can only afford the sale price(which isn't bad because it's usually a $5-$10 difference). I have no problem dropping the price, especially because I love selling furniture no matter how cheap it may be.
3. You honestly though you had enough for it, but either you miscounted your money or you miscalculated the taxes on it, and come up short. I can give you a discount on the sale to get it down to something you need, because usually people this happens to are very nice about it.
Basically, if you're sweet and nice and aren't obviously trying to rip me off, I'll bend over backwards to make sure you leave a happy customer.
But if you walk in thinking you own the place and you can get whatever price you want, you will not be a customer at all.
Thank you and do not come again.
When I walk into a thrift store, I expect the prices to be as low as they can reasonably go. If there's a sale, I hit the jackpot.
Yet every shift I get customers begging me to take major dollars off of minor things.
There are a few exceptions to this where I don't mind:
1. The item is higher priced(let's say a shirt that's $8) but part of it is broken/ripped/torn/stained and there's no "As Is' marker(we don't sell defective items unless it's a minor thing, like a slightly tiny stain or a missing button), I have no problem halving the price completely. I don't want to pay $8 for a stained shirt.
2. The item is a big item, and you can almost afford it but not quite, or it's near a sale date(we mark when the prices will drop on furniture) and you really want it but can only afford the sale price(which isn't bad because it's usually a $5-$10 difference). I have no problem dropping the price, especially because I love selling furniture no matter how cheap it may be.
3. You honestly though you had enough for it, but either you miscounted your money or you miscalculated the taxes on it, and come up short. I can give you a discount on the sale to get it down to something you need, because usually people this happens to are very nice about it.
Basically, if you're sweet and nice and aren't obviously trying to rip me off, I'll bend over backwards to make sure you leave a happy customer.
But if you walk in thinking you own the place and you can get whatever price you want, you will not be a customer at all.
Thank you and do not come again.
